Privacy Policy

Privacy Policy

Alliance Indonesia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website or booking our travel services.

By visiting our website or making a booking, you agree to this policy.

1. Information We Collect

We collect personal information that is necessary to process your travel arrangements and improve our services.
This may include:

• Full name
• Contact details (email, phone number, address)
• Nationality and passport information
• Travel preferences and special requests
• Payment details (handled securely by our payment partners)

We may also collect non-personal data such as browser type, device, and pages visited for website analytics.

2. How We Use Your Information

We use your personal data to:

• Process bookings and travel arrangements.
• Communicate booking confirmations and updates.
• Respond to inquiries or requests.
• Improve our website and customer experience.
• Comply with legal or regulatory obligations.

Your information will only be used for legitimate business purposes related to your travel services with Alliance Indonesia.

3. How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
All personal data is stored securely and only accessible to authorized staff.
Online forms and payment transactions are processed through secure, encrypted connections (SSL).

4. Data Sharing and Third Parties

Alliance Indonesia may share necessary data with trusted partners only when required to fulfill your booking.
These partners may include hotels, airlines, local guides, and transport operators.
We ensure that all partners follow data protection practices in line with this policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Website Analytics

Our website uses cookies to enhance browsing experience and collect anonymous usage statistics.
Cookies help us understand which pages are most visited and improve our content accordingly.
You can disable cookies in your browser settings, but some parts of the site may not function properly.

We may use Google Analytics or similar tools to monitor website performance and traffic patterns.

6. Email Communication

By contacting us or subscribing to updates, you may receive emails related to bookings, travel information, or special offers.
You can unsubscribe at any time using the link in the email or by contacting us directly.

We will not send unsolicited messages or share your email with third parties without permission.

7. Data Retention

We retain your personal data only as long as necessary to provide our services or meet legal requirements.
Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

You have the right to:

• Request a copy of your personal data.
• Ask for correction of inaccurate information.
• Request deletion of your data where applicable.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at info@alliance-indonesia.com

9. Links to External Websites

Our website may contain links to other sites operated by partners or third parties.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies when visiting external links.

10. Updates to This Policy

Alliance Indonesia may update this Privacy Policy from time to time to reflect changes in regulations or our operations.
The latest version will always be available on our official website.